join: care plan membership

$15 week

Contact us for compassionate support, answers to your questions, or assistance with reporting concerns—we’re here to help

Your Care Team

Your care team consists of dedicated professionals who work together to ensure your well-being, safety, and dignity. They are here not only to meet your daily needs but also to proactively prevent and address any form of mistreatment, abuse, or neglect.

Seniors Advocate: The central figure who ensures your rights are respected, investigates any concerns of mistreatment, and works with the appropriate authorities to resolve them.
Ombudsman: An independent advocate responsible for investigating complaints of mistreatment or neglect, ensuring that facilities, caregivers, or services meet established standards and holding them accountable.
Care Team Members: Caregivers and support staff who provide daily personal and medical care, ensuring proper treatment and monitoring for signs of mistreatment or neglect.
Healthcare Providers: Doctors, nurses, and specialists who collaborate with your care team to address medical needs, identify signs of mistreatment, and adjust care plans as necessary.
Family and Caregivers: Loved ones who play an essential role in monitoring your well-being, noticing potential mistreatment, and ensuring concerns are communicated to the care team for swift action.
Specialized Support Providers: Mental health professionals, legal advisors, and financial experts who offer guidance and additional support to safeguard you from exploitation or mistreatment.

Each member of your care team is committed to protecting your safety and dignity. If any member of the care team falls short of their responsibilities or is found to be contributing to mistreatment, immediate action will be taken. This includes reassessing care plans, replacing or retraining staff, or involving appropriate authorities. Accountability is crucial, and steps will be taken to address and resolve any issues swiftly.

Together, your care team works to create an environment where you are always treated with the respect and care you deserve.

Up to 2 hours a week

These 2 hours are reserved for direct work, including in-person visits, phone calls, or tasks requiring active time and effort to address specific needs. The clock starts when work begins, not while traveling to a site or preparing for a task. Routine check-ins, phone calls, or emails related to monitoring and providing updates will count toward these hours.

Active Oversight: Senior Advocates spend up to 2 hours each week directly working to monitor the senior’s safety, care, and well-being, with a focus on identifying any signs of mistreatment.
In-person Visits & Communication: Time spent on phone calls, emails, or in-person visits is used to assess the senior’s living environment, interactions with caregivers, and overall well-being, ensuring that no signs of neglect or mistreatment are overlooked.
Identifying Safety Concerns: Actively assess the senior’s living environment for any physical or emotional safety concerns, such as hazards in the home, inappropriate caregiver behavior, or lack of necessary support.
Immediate Action: If mistreatment is suspected or identified, Senior Advocates will take immediate action to address the issue, ensuring the senior's safety and reporting the concern to the appropriate authorities.
Resource Connections: Use the time to connect seniors with additional resources and services that might prevent future mistreatment, such as mental health support, legal advocacy, or specialized medical care.
Scope of Services: The 2 hours can be used for assessments, coordinating with healthcare providers, resolving immediate issues, or handling personal tasks related to the senior’s well-being. These hours are for active support.

Unused Time: Each week starts fresh with a new 2-hour allocation. If less than 2 hours are used in a given week, up to 30 minutes may roll over automatically to the following week as bonus support.
Additional Time: If more than 2 hours are needed in any given week, extra hours will be available for purchase at $5 per hour. If there are any roll-over hours, these will be used first before additional time is charged. This applies to all plans, regardless of income or membership level.

Regular check-ins

Scheduled follow-ups through phone or video calls to monitor well-being, medication adherence, and emotional health.

A Senior Advocate or care team member will check in each week to ensure safety, provide ongoing support, and address any concerns.

Scheduled Contact – Check-ins occur at designated times through in-person visits, phone calls, or virtual communication, based on the senior’s needs.
Emergency Check-Ins – If a sudden issue arises, additional check-ins may be conducted to assess the situation and take necessary action.
Flexible Monitoring – Frequency and method of check-ins are adjusted as needed to ensure proper oversight.
Follow-Up Actions – Any identified concerns will be addressed promptly, including coordinating with medical providers, caregivers, or necessary services.
Family/Caregiver Engagement – Updates can be provided to designated contacts upon request to ensure clear communication and peace of mind.

Monitoring daily care

Provide ongoing oversight to ensure that daily care needs are consistently met. This includes monitoring personal care (e.g., hygiene, mobility) and medical care (e.g., medication management, therapy adherence).

Each week, a Senior Advocate or care team member will check in to review the status of daily care and ensure everything is on track.

Communication with Caregivers – Ensure home aides, facility staff, or family caregivers follow proper care routines.
Reporting Concerns – Notify responsible parties or authorities if neglect, abuse, or unmet needs are identified.
Care Plan Oversight – Review and ensure adherence to a senior’s established care plan, making adjustments as needed.

Identify medical needs

Actively monitor and identify any changes or emerging medical needs to ensure timely intervention and proper care. This includes recognizing shifts in health conditions, medication requirements, or the need for specialized care, and then taking appropriate action.

Monitor Health Conditions – Keep track of any changes in physical or mental health, such as new symptoms or worsening conditions.
Coordinate Medical Support – Ensure that medical professionals are informed about changes in the senior's health and that appointments or treatments are scheduled as needed.
Medication Management – Verify that medications are taken properly and consistently, addressing any concerns about medication adherence or potential side effects.
Identify Specialized Care Needs – Determine if the senior requires additional medical services, such as physical therapy, nursing care, or mental health support.
Health Monitoring Tools – Utilize medical devices or apps to track vital signs or other health indicators that may signal emerging health concerns.

Find vital care services

Seniors deserve care that protects their dignity, well-being, and independence. We connect them with trusted services to prevent neglect, mistreatment, or exploitation and ensure they receive the support they need.

Healthcare & Medical Oversight: Ensure access to reputable doctors, specialists, and in-home care providers to prevent medical neglect and mismanagement of chronic conditions.
Safe In-Home Care: Identify qualified caregivers and aides to assist with daily tasks, reducing the risk of mistreatment, neglect, or caregiver burnout.
Medical Equipment & Accessibility: Secure mobility aids, medical devices, and assistive technology to prevent unnecessary hardship and promote independence.
Wellness & Mental Health Support: Connect seniors with therapy, nutritional counseling, and mental health services to combat malnutrition, isolation, and emotional neglect.
Legal & Financial Protections: Help seniors find elder law attorneys, financial advisors, and fraud prevention resources to safeguard against financial abuse and exploitation.
Emergency & Crisis Response: Provide immediate connections to emergency medical services, crisis intervention, and protective measures when safety concerns arise.

+Plus care bonus

Technical Assistance: Continuous support for setting up and using technology for health monitoring and communication.
Safety Inspections: Conduct regular home safety assessments and modifications as needed.
Caregiver Support: Resources and support for family members and caregivers.
Emergency Support: 24/7 emergency or crisis support and immediate response team for urgent issues.

End-of-Life Care: Continuous support for setting up and using technology for health monitoring and communication.
Paperwork Management: Conduct regular home safety assessments and modifications as needed.
Caregiver Support: Resources and support for family members and caregivers.
Emergency Support: 24/7 emergency or crisis support and immediate response team for urgent issues.

How It Works

Welcome Letter: Introducing you, our new member, to the HelpDesk. This letter includes information about your designated Senior Advocate, who will be responsible for your care and protection, and the advocacy services provided with your membership daily plan.
Your Advocate's Call: Your designated Senior Advocate will call to introduce themselves, answer any questions you may have, and discuss your specific needs and preferences.
Services Begin: Immediately, within 1-3 days after becoming a member, or when you and your Senior Advocate determine a convenient start day for the initial meeting with the senior, family, or caregiver.
Equipment Setup: We recommend which video devices to purchase and assist with the setup and testing to ensure everything works properly, while the actual purchase remains your responsibility.
Working Together: This partnership involves working closely with family members, caregivers, and other support networks to provide comprehensive care and protection for our members. Your input and cooperation ensure the best outcomes.
‍Daily Support: "Daily" means you can contact us, or we can contact you, by phone, video, email, or in person, as often as needed.
Membership Agreement: For more details about your daily monitor plan, refer to the terms and conditions.

Get started

Advocacy Support Services: Designed to provide comprehensive support and protection for all our members, addressing and preventing mistreatment with multiple layers of assistance to ensure their well-being.
Quality of Life Check: In-person evaluations in any living or visiting setting to ensure our senior members receive the highest standard of care and identify any areas of concern or mistreatment.
Newsletter: Emailed monthly, aimed at educating and empowering our members and their families to recognize the signs of mistreatment.
Share Your Story: Members share their personal experiences with mistreatment, recovery, and advocacy.
Programs: Community awareness workshops and seminars to combat mistreatment and promote a culture of respect and safety
Events: Access to social and educational events tailored for senior members and those in the community.

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$15 week

The place where mistreatment comes to die